Assessor Resource

LMTGN6002A
Manage quality system and procedures

Assessment tool

Version 1.0
Issue Date: May 2024


The unit applies to management of a quality system and procedures.

Work requires using initiative and judgement to take appropriate action.

Work may be conducted in small to large scale enterprises and may involve individual and team activities.

The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:

requirements prescribed by legislation, awards, agreements and conditions of employment

standard operating procedures

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

This unit requires the application of skills associated with communication to interpret and analyse information, liaise with personnel and present, report and document information. Initiative and enterprise, problem solving and planning and organising are used to determine requirements, develop and monitor systems and procedures, assess plans, undertake reviews and determine required improvements. Team work skills will be used to implement quality system and procedures.

This unit covers the skills and knowledge to manage a quality system and procedures.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Prerequisites

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects of evidence

Demonstrates skills and knowledge to:

ensure relevant personnel are aware of quality assurance system and procedures

monitor quality performance of work teams and ensure compliance

allocate resource requirements

determine quality requirements

implement quality improvement strategies

evaluate and assess effectiveness of quality system and procedures

maintain accurate records

Consistency in performance

Consistently applies skills and knowledge when:

organising work

completing tasks according to instructions

working systematically with attention to detail

identifying improvements and avoiding damage

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

Resource implications

Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Context for assessment

Assessment may occur on the job or in an appropriately simulated environment.

Interdependent assessment

This unit may be assessed independently or in combination with other relevant units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level

Demonstrates knowledge of:

principles of quality management and their application

delegation of responsibilities within quality systems

appropriate quality methodologies, their capabilities, limitations, applicability and contribution to outcomes

sampling techniques

quality standards and practices

OHS practices, including hazard identification and control measures

workplace practices

recording and reporting practices

Demonstrates skills to:

establish and manage a quality system and procedures

determine implementation requirements and prepare implementation plan

monitor performance

investigate and apply methods to eliminate causes of unsatisfactory performance

assess results

prepare reports

communicate effectively within the workplace, including liaising with other departments

establish or interpret procedures, where required

determine report requirements and present information in appropriate formats

read, interpret and follow information on work specifications, standard operating procedures and work instructions, and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry out work according to OHS practices

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

Aspects of quality assurance systems may include:

developing and managing the system

planning procedures development

conducting audits and monitoring performance

Quality standards and regulations may include:

sizing

labelling

fire rating

Australian Standards

OHS practices

OHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may relate to:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

environmental practices

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Quality assurance policy is established, documented and communicated to all levels of the workplace. 
Sampling techniques are developed that reflect needs of workplace and product. 
Quality circles and other relevant aspects ofquality assurance systems are established or maintained. 
Facilitation for monitoring of work teams is organised to ensure compliance with standards. 
Quality assurance system is developed and maintained. 
Quality standards and regulations are identified and relevance to specific products is determined. 
Strategic planning is assessed to facilitate achievement of quality policy. 
Resources are determined and allocated to meet requirements. 
External quality assessment requirements are determined. 
Quality procedure requirements are determined through consultation with internal and external groups. 
Product performance requirements are determined through consultation. 
Development of procedures is planned to ensure quality system is maintained. 
OHS practices are accommodated in quality procedures. 
Implementation strategies are established to meet workplace objectives. 
Reviews of quality system are undertaken or arranged at appropriate intervals and appropriate action to ensure its continuity, suitability and effectiveness initiated. 
Implementation of system is evaluated and its effectiveness and level of support for internal improvement programs assessed. 
Results are assessed and changes to system are authorised and necessary action is taken. 
Records are maintained and reports prepared. 
Quality assurance policy is established, documented and communicated to all levels of the workplace. 
Sampling techniques are developed that reflect needs of workplace and product. 
Quality circles and other relevant aspects ofquality assurance systems are established or maintained. 
Facilitation for monitoring of work teams is organised to ensure compliance with standards. 
Quality assurance system is developed and maintained. 
Quality standards and regulations are identified and relevance to specific products is determined. 
Strategic planning is assessed to facilitate achievement of quality policy. 
Resources are determined and allocated to meet requirements. 
External quality assessment requirements are determined. 
Quality procedure requirements are determined through consultation with internal and external groups. 
Product performance requirements are determined through consultation. 
Development of procedures is planned to ensure quality system is maintained. 
OHS practices are accommodated in quality procedures. 
Implementation strategies are established to meet workplace objectives. 
Reviews of quality system are undertaken or arranged at appropriate intervals and appropriate action to ensure its continuity, suitability and effectiveness initiated. 
Implementation of system is evaluated and its effectiveness and level of support for internal improvement programs assessed. 
Results are assessed and changes to system are authorised and necessary action is taken. 
Records are maintained and reports prepared. 

Forms

Assessment Cover Sheet

LMTGN6002A - Manage quality system and procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LMTGN6002A - Manage quality system and procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: